Experienced office worker seeking work in BUNBURY, Western Australia

My name is Melissa, I am a recent University graduate and have travelled to Australia and settled in Perth after travelling the East Coast, and would now like to gain employment. I am lucky to have the opportunity to be sponsored to stay in Australia permanently by my Uncle who resides in Newcastle NSW. I am open to any kind of office/administration work, or anything else that my skills would be relevant for as I have banking, retail/sales and graphic design experience. Please see below for an insight into my working background.
Attributes & Abilities
•Strong customer service skills through previous work experience
•Self motivated and driven to succeed, used to achieving high targets
•Good numeracy and analytical skills
•Excellent IT skills covering MS Office & Apple graphics packages
•Positive, bubbly and hard-working attitude, always quick to learn
•Have been given awards gaining recognition for best teamwork, high standards of work & effort
Work Experience
March 2013-November 2013
Hazell Carr contract with MBNA Bank of America – PPI Case Handler
My job as a PPI case handler included:
• Dealing with PPI mis-sale complaints from customer and third parties, delivering projects within tight deadlines
• Dealing with complex banking queries and offering the appropriate redress inline with policies and procedures
•Investigating PPI complaints for loans and credit cards, decision making and calculating refunds
•Liasing with third parties such as Claims Management Companies, solicitors as well as internal departments
•Working in line with the principles of treating customers fairly and Financial Services Authority guidelines
• Using several specialised computer programs such as Oracle
June 2010-November 2013
Candles Plus, Frodsham – Sales Assistant
My job as a sales assistant included:
•Dealing with customers & maximising sales opportunities
•Opening & closing the store as well as operating the cash till
•Designing & producing candles to order – I have designed new ranges of candle products, which I have then produced myself and as a result increased the sales within the shop & online.
•I devised & controlled all of our social networking promotions, queries and any associated problems.
• Making & serving light refreshments to customers
• Maintaining displays & general housekeeping
August-December 2010
YBD Promotions/Events team, Preston
My job included:
•Working behind the bar serving customers
• Selling & promoting tickets for local events
December 2007-September 2009
Sainsbury’s, Ellesmere Port – Online Shopper
My job included:
•Operating a hand-held electronic device to pick shopping for customers who have ordered via the internet in time for pick-up and delivery
•Dealing with customer enquiries and helping them around the store
•Occasionally manning the cash tills
Availability
I am able to start work immediately and am available every day of the week. Feel free to contact me on my phone number provided. Hope to hear from you!